I used some learning methods depend on the understanding level of participants. For mature and skillful, I am able to use focus group discussion, sharing session, experiential learning, role playing, exploratory questions, mind mapping, problem solving technique, benchmark, etc. For young and fresh graduate, I can use lecturer method, coaching and counseling, outdoor activities, online training, etc.
I have more than 20 years experience including Business Development, Customer Experience Management, and Learning Development from various industry like Management Consulting, Property, Banking, Contact Center and play the strategic roles such as Director of Customer Service, Head of Customer Relations, Head of Strategic Business Capability, Head of Business Development. I hold Master Degree in Management and Certified E-Business Associate.
Fee is not strictly fixed but based on discussion.
He used to work as Customer Service Director in PT CFLD’ a foreign property developer; as General Manager of Contact Center in PT Linksindo’ an IT company; as Head of Hospitality and Customer Relations in PT Agung Podomoro Land’ a national property developer; as Head of Strategic Business Capability in PT Bluevisions Management’ an Australian consulting company. Most of his career he spent almost 8 years as a Head of Business Development in PT Service Quality Centre Indonesia’ a training consulting company subsidiary of Singapore Airlines. Previously as a Corporate Sales Manager in PT IPDC’ a Singaporean consulting company. He started his career as Customer Service in PT Bank BNI’ an Indonesian state bank.
Harry holds a Master Degree in Marketing Management from Trisakti University, and Professional Accounting Degree from Sam Ratulangi University. He has Certified E-Business Associate (CEA) in Project Management from EC-Council (International Council of E-Commerce Consultants) USA, and Certificate of Achievement in Project Management Professional from IPDC Singapore. He achieved awards as The Best Coach by Marketing Academy of PT Agung Podomoro Land and also The Best Quality Control Cycle by PT Bank BNI.
Managing Millenials: Advantage or Burden?, DKI Government
Managing Customer Experience, CFLD Indonesia Investment
Selling Based Value, Gandum Mas Kencana
Management Development Program, Agung Podomoro Land
Service in Crisis Situation, Agung Podomoro Land
Strengthening Service Excellence, Agung Podomoro Land
X-Trail Marketing Strategy, Nissan Motor Indonesia
Service Quality to Strengthen Internal Role, Agung Podomoro Land
Customer Experience Management, Agung Podomoro Land
Service Quality Management, Agung Podomoro Land
Delivering Service Quality, Agung Podomoro Land
Service Quality Awareness, PT Graha Cipta Kharisma Podomoro Park
Amazing Service, BRI, Singapore
Effective Presentation Skills: SML Technologies
Service Excellent Team, Astra Honda Motor
Delivering Service Quality for Customer Experience: Tokio Marine
Facilitative Sales and Service Technique, HSBC
Amazing Sales & Customer Support, United Tractor
Delivering Service Quality: GlaxoSmithKline
Let’s Talk About Quality Workshop: PT Aero System Indonesia
Service Quality Team: Permata Bank, Kodeco Energy Co., Ltd
Service Quality Management: PT Taman Impian Jaya Ancol
Service Traits and Attitudinal Response: PT TNT, Bank Mandiri
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