Beranda
Berikan kursus
DKI Jakarta 
Rp150,000/jam
Sayang sekali, guru ini sedang tidak tersedia
Profil guru sudah terverifikasi
Waktu respon 24jam
Kursus yang ditawarkan oleh Wahyudi
  • Privat
  • Berkelompok
Kursus yang akan diadakan
  • Di rumah Anda
  • Dengan kamera web
Subjek yang diajarkan
  • Bahasa Inggris
  • Kosa kata - Bahasa Inggris
  • Grammar Bahasa Inggris
  • Pemahaman lisan - Bahasa Inggris
  • Bahasa Inggris - Amerika
  • Bahasa Inggris bisnis
Tingkat
  • Semua tingkat

Experienced and passionate english lecturer to teach english at home in jakarta

Metodologi

I believe in 3 key areas of student development which are Skill, Knowledge, and Attitude. When it comes to English learning, I will develop all areas, such as reading, listening, writing, and speaking. And my method mainly is practical simulation on the actual work/job or situation that the learners are expected to be. I will make my lesson or class as similar as possible to the actual situation that the students will be facing. The student will all have opportunity to cover all areas of english learning. Therefore, I hope that the students will learn real-life application of the english language.

Latar belakang

ACTA-Certified (Advanced Certificate in Training and Assessment) and a highly skilled trainer with good presentation and communication abilities. A passionate hotelier with an extensive experience in various hotel’s operation. Has approximately 2 years and 9 months of working experience as a lecture and 8 years of working experience with several reputed hotels in various department, such as, Pan Pacific Hotel Singapore, The St Regis Hotel Singapore, Wangz Hotel Singapore, Pullman Bali Legian Nirwana Indonesia and Grand Park Orchard Hotel Singapore.

Tarif

Tarif untuk kursus dengan kamera web : Rp 150,000/jam
Kursus yang ditawarkan oleh Wahyudi
Privat
Berkelompok
Kursus yang akan diadakan
Di rumah Anda
Kamera web
Subjek yang diajarkan
  • Bahasa Inggris
  • Kosa kata - Bahasa Inggris
  • Grammar Bahasa Inggris
  • Pemahaman lisan - Bahasa Inggris
  • Bahasa Inggris - Amerika
  • Bahasa Inggris bisnis
Tingkat
  • Semua tingkat

Daftar Riwayat Hidup Wahyudi

Professional Certifications
1. WSQ Implement Advanced Food Hygiene Practices - SP (PACE Academy) - Singapore (November 2017)
2. WSQ Food Hygiene Course (Refresher Course) - Eduquest International Institute - Singapore (June 2017)
3. WSQ Advanced Certificate in Training and Assessment (ACTA) - Institute for Adult Learning - Singapore (October 2016)
4. Associate Member of the International Guild of Butlers and Housemanagers, IGBH) (March 2008)

EDUCATION
1. Bachelor of Art (Hons) - Business Management – Hospitality and Tourism. The University of Derby, United Kingdom (October 2011 – June 2013). Achievement: Second Class Honours – 2nd Division
2. Diploma in Hotel Management. SHATEC, Singapore, GPA: 3.77/4.00 (July 2003 – November 2006). Achievement: Bronze Medal Award for Academic Excellence

PERSONAL PROFILE
- DOB: 14 Aug 1982
- Nationality: Indonesian (Singapore Permanent Resident).
- Interest: Hospitality study, training & development study, music & art, fitness & health, poetry, reading, mountain hiking, and travelling.

WORK EXPERIENCES
1. Lecturer – Academic Department at STEi Institute Singapore
(August 2015 – April 2018) – 2 years and 9 months
Job Description:
 Facilitate modules in hospitality with focus on Advanced Diploma in Hospitality Management, Diploma in Hospitality Management and Certificate in Food and Beverages Operations Courses.
 Conduct modules review and development according to Academic Board’s directive
 Conduct assessment according to Examination Board’s directive
 Generate and provide comment and feedback on End of Module Report for continuous improvement.
 Maintain academic resources required in modules facilitation
 Attend Student-Staff Committee meeting, Academic Department meeting, Module brief & de-brief meeting, Modules review meeting, Staff meeting, Lecturer meeting, Academic Board Meeting, and Examination Board Meeting
 Provide guidance and support to STEi Institute students council
 Perform other tasks and duties as required by the management 

2. Assistant Guest Services Manager – Grand Park Hotel Singapore
(May 2015 – August 2015) – 4 months
Job Description:
 Handle and resolve guest’s complaints. Generate report regarding guest’s incident in the Duty Manager’s Incident Report Book.
 Train new member of the front office staff according to the established department SOP.
 Conduct daily briefing with all the staff member of the Front Office Department.
 Coordinate and liase with all department to ensure a smooth running of a particular shift.
 Monitor guest’s satisfaction level and suggest ways to improve it.
 Check and verify cashiering duties of every staff member of the front office department.
 Check and verify all guest registration form are duly updated in the computer system, especially the mode of payment.
 Monitor the number of guest arriving and departing, as well as other information including VIP guest arrangement to ensure excellent services have been rendered.
 Perform night manager’s duties, such as generate night audit report, trial balance, arrival, departure, and VIPs reports.

3. Assistant Welcomer Manager – Pullman Bali Legian Nirwana, Indonesia (October 2014 – February 2015) – 5 months
Job Description:
 Report to Welcomer Manager on any matters pertaining to guest satisfactions and complaints. Handle and resolve guest’s complaints and log it in the Welcomer Manager’s Incident Report Book.
 Monitor the number of guest arriving and departing, as well as other information including VIP guest arrangement to ensure excellent services have been rendered.
 Perform night manager’s duties, such as generate night audit report, trial balance, arrival, departure, and VIPs reports.
 Monitor guest’s satisfaction level and suggest ways to improve it.
 Check and verify cashiering duties of every staff member of the front office department.
 Check and verify all guest registration form are duly updated in the computer system, especially the mode of payment.
 Train new member of the front office staff according to the established department SOP.
 Conduct daily briefing with all the staff member of the Front Office Department.
 Coordinate and liase with all department to ensure a smooth running of a particular shift.

4. Assistant Manager – Guest Services, WANGZ Hotel Singapore,
(March 2014 – September 2014) – 7 months
Job Description:
 Ensure smooth running of the department during a shift.
 Report directly to Resident Manager pertaining to all matter related to the hotel.
 Train new staff on policies and procedures according to the established SOPs.
 Attend weekly department meeting, report findings such as areas for improvement, positive and negative guest feedback, suggest ways to improve it.
 Attend daily department meeting and brief all relevant staff on the house status, such as arrival, departure, VIPs in house, special guest, etc.
 Perform night audit duties.
 Handle and resolve guest’s complaints
 Check and verify task being assigned to staff member on a daily basis to ensure it is aligned with department SOPs.

5. Guest Service Executive – Pacific Club Floor, Pan Pacific Hotel Singapore, (November 2012 – February 2014) – 1 year and 4 months
Job Description:
 Report directly to Club Manager pertaining to all matter related to the club lounge and its guests.
 Attend daily department meeting and brief all relevant staff on the house status, such as arrival, departure, VIPs in house, special guest, etc.
 Handle and resolve guest’s complaints.
 Train new staff on policies and procedures according to the established SOPs.
 Maintain hygiene standard established by the management.
 Suggest areas for improvement in terms of work processes and guest’s satisfaction.
 Perform night duties.

6. Butler – St Regis Hotel Singapore
(March 2011 – September 2012) – 1 year and 7 months
Job Description:
 Report directly to Chief Butler regarding guest’s matters.
 Attend daily department meeting and brief all relevant staff on the house status, such as arrival, departure, VIPs in house, special guest, etc.
 Handle and resolve guest’s complaints.
 Perform night butler duties.
 Perform butler’s tasks, such as packing and unpacking luggage, shoe shine services, various food, and beverage services, etc
 Ensure the butler pantry area is kept neat and tidy at all time.

7. Buffet Boy – Le Bistrot Restaurant – MSC Crociere (Cruise Ship)
(January 2010 – October 2010) – 10 months
Job Description:
• Provide food and beverage service to guests in a manner consistent with the outlet’s set standard.
• Maintain hygiene standard established by the management.
• Attend training course and meeting whenever scheduled for.
• Responsibles for the guest satisfaction, efficient and smooth running of assigned section.

8. Suite Butler – Executive Business Suite, Pan Pacific Hotel Singapore
(July 2008 – May 2009) – 11 months
Job Description:
• Provide personalized service to all guests occupying the Executive Business Suites. Oversee the pre-arrival, arrival, in-stay and departure preparations for all Executive Business Suite guests and ensures that they will have a seamless and most personalized experience.
• Ensure optimal information on Guest preferences, likes, dislikes, profile, arrival and departure details, and other important information pertaining to guest.
• Maintain a high level of communication & feedback within the department and other service departments in coordination.
• Report and follow up suite maintenance requirement according to standard procedures and ensure that the jobs are done according to the guest satisfaction.
• Monitor customer’s feedback and advises Guest Service Manager or Duty Manager as required, along with any required corrective measures.

9. Business Concierge – Executive Business Floor, Pan Pacific Hotel Singapore (June 2007 – June 2008) – 1 year
Job Description:
• Handle meeting room booking, airlines booking, and other related guest enquiries.
• Handle courier and postal services, both internally and externally.
• Performs F&B related tasks, which include:
- Performs breakfast service and always readily available at the lounge to assist the guests.
- Maintains proper record on beverage consumption and requisition.
- Maintains a high standard of hygiene and cleanliness of the lounge area.
• Perform conference related tasks, which include: sets up the meeting rooms according to the events order, handles mmeeting and interacting with Meeting Delegate and Organizers.

10. Lobby Lounge Executive – Atrium Lounge, Pan Pacific Hotel Singapore (August 2006 – May 2007) – 10 months
Job Description:
• Provide food and beverage service to guests in a manner consistent with the outlet’s set standard.
• Ensure hygiene standards for food and beverage presentation are followed
• Attend training course and meeting whenever scheduled for.
• Conducts On-Job-Training and education sessions for new hires and refreshers.
• Responsible for the guest satisfaction, efficient and smooth running of his/her section.
• Make all the guest orders (food and beverages).

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